The Dawn of Time Intelligence
Without visibility, organizations can’t
With visibility, organizations can
The State of Work 2025
What Work
Truly Matters?
We analyzed work time across thousands of professionals. Scan the highlights below, then download the report for full details.
Download the ReportThe Invisible
Workday
The Invisible Workday
Our analysis shows that ~30% of professional work is never recorded in a system of record. This work has been invisible—until now.
This 28% translates to around 3 hours of work per day that generate zero revenue.
Approximately 11% of this unsubmitted time is work that should have been billed.
At an average billable rate of $400/hr, firms are losing ~$26k per professional annually.
The Revelation
Finally, organizations can understand the scope of invisible work. And they can use this insight to understand which work creates value and which tasks should be automated.
The Displacement
Effect
The Displacement Effect
We also found that 28.2% of all work happens outside 9am-5pm, and examined what kind of work is happening when.
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12.7% of all work happens before 9am, and this work skews heavily towards meetings and calls
62.9% of time worked during business hours is spent communicating via meetings, chat, email, calls
Professionals average 20.4 total hours of focused work—document preparation, analysis, etc.—per week
And almost half of that time spent on focus work each week—10.1 hours—occurs after 5pm
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The Revelation
We see how professional work is evolving beyond traditional boundaries. There's more flexibility in work hours, but also a clear demand to stay productive beyond the 9-to-5 window.
The Crisis ofPartial Focus
The Crisis of Partial Focus
More than half of all work activities are communications via email and chat, and many of them disrupt focus.
What Might Distract Us
now
56.1% of daily activities are email and Teams chat
Email
now
Professionals are pulled into email +110 times each weekday—or about once every 5 minutes.
Meetings
now
46% of time spent in meetings is spent multitasking.
Focus
now
Professionals get—at most—15-minute bursts of uninterrupted focus during business hours.
The Implication
With only 15 minutes of focus time between interruptions, sustained concentration is nearly impossible. This leaves professionals in a state of partial focus during business hours.
The Scale
of Meetings
The Scale of Meetings
Professionals spend 16.6 hours weekly in meetings, and multitask through nearly half of them.
Those 16.6 hours translate to 30.2% of all work time.
50% of all meetings are client-facing.
1/3 of all meetings have 9+ attendees, while studies show that fewer than 8 people is most productive.
The Implication
We're meeting frequently, multitasking throughout, and possibly including the wrong people.
"By identifying the exact points of organizational friction using Laurel's data, we automated our lowest-leverage tasks, instantly giving our team members 10% more time for client service."
Firm Leader Name, Client Operations
From Visibility to
Optimization
The Dawn of Time Intelligence
With an AI Time platform, you can get valuable visibility into organizational time, and shift from managing activities to optimizing outcomes.
Can’t
Understand the true scope of chargeable and non-chargeable time
Can’t
Effectively price services based on value
Can’t
Distinguish high-leverage from
low-leverage work
Can’t
Identify workflows that should be restructured or automated
Can’t
Understand the impact of their AI investments
Understand the true cost of service delivery
Move toward value-based pricing
Pinpoint where to deploy AI for maximum leverage
Measure the impact of their AI investments
Identify which internal coordination should be automated, made asynchronous, or restructured
Download the full report and dig deeper.